Please run away form this company!!!!!!!!!!!!!!!! In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Extras: What exactly is a shipping container pool? If you hire them have a lawyer on file to use because you will need them. 5 complaints closed in the last 12 months. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. We were told that it will be fine. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. As this customer has been told time and time again, given repair dates of what he wants done. We value your privacy. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Request a FREE quote HERE or call us at (855) 212-2210. All Rights Reserved. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. The first time he was nice, but then the issues started. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Like why? Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. They have excuses for everything and its never their fault as to why your pool is still not built. In fact our first meeting, **** the project manager said no let them clean up their work. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Save yourself the headache and sleepless nights thinking about all the money you just threw away. Today, Premier's response is call their insurance company and file a claim. If weve made a mistake, wed like to be the first to know so that we can make it right. Yelp users havent asked any questions yet about Premier Pools and Spas. Enjoy reading our tips and recommendations. Can he perhaps provide a contract? Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Be the first one to find this review helpful. A Premier Pools and Spas expert is available to answer your questions. Thank you, you have successfully subscribed to our newsletter! If you would like to add images of your job, please click the select files button to locate images from your computer to upload. When can I expect them to be done? The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. "And I worked as hard as I could for two years." Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. Each franchise is independently owned and operated. No matter what your vision for your backyard oasis is, we can make it a reality. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Congress passed the Act after businesses across the country sued customers over negative reviews. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. Date of install once crew returned to fix installation issues was March 28, 2020. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Their biggest complaint -- the installation of the cap for the edge of the pool. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. 6. Thanks Aric!!! We ask that you be patient as we work thru the repairs you have requested. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. No one has shown ** in months. The excavator drove on top of it and it broke. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. Request a FREE quote HERE or call us at (855) 212-2210. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. There were delays to get us into engineering. See details. I'm sitting here September 2022 and my pool is still not done. Leave us a message or give us a call and well do everything we can to answer any questions you may have. This is the worst company you could use to build your pool. Services Offered by Premier Pools & Spas. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. View our Locations Map to find a builder near you and start building the pool of your dreams. Buying a pool is a big decision for your family. I would advise to never ever use this company for anything. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. It was AWFUL! I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. It's way too much money to not finish the job but yet I'm still waiting. They did not come back to clean up any mess they had left. The Gunite is so thin on the pole. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. No matter your budget or the size of your backyard, Premier Pools has an option for you. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Get browser notifications for breaking news, live events, and exclusive reporting. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Our team is ready to go and willing to assist you with your pool needs. I am out $80,000.00 and the pool is not complete and cannot be used. It was a disaster! We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. For more information about reviews on ConsumerAffairs.com please visit our *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The couple says the pool has broken lights and faulty drains. Premier Pools told me my saltwater pool would be built in 3-4 months. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. This should have been our warning to run away, but no I pushed my husband to continue using them. the last one is being repaired. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? I'm very happy now! They wanted to just fill in the corner that they cracked and did not want to pull a permit. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. All they say is he refused to install it which is not the case. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. ", Kasey said the company repeatedly asked them to take down the review. I do not have a customer by this name, address or phone number. Our roof is in need or replacing. Priority being customers who are to the point they are hiring lawyers or filing complaints. Don't use this company to build your pool! Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We also have a issue with the pool overflow draining. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Then the team will create a comprehensive design that is uniquely you. Our goal is to give you one-on-one, personalized service. No one will call me. Consumer complaints March 28, 2018 / 10:00 PM He helped us get exactly what we wanted while staying in our budget. But after paying almost $80,000, the Corcorans say they. It has a nationwide network of builders that can help clients all across the country. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Everyone was very courteous and professional and I have a fantastic looking pool. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. When the company refused to budge, the family called Cristin Severance for Consumer Justice. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 About. BBB is here to help. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Submitting a response indicates a willingness to work with customers to make things right. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. This profile has not been claimed by the company. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. I have sent emails text messages and phone calls. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Your call will always be answered by a live, knowledgeable . He contacted PP&S, who sent a worker to take a look. They have multiple customers unhappy and complaining. The company specializes in luxury pools and custom-designed pools. There has been little progress the last three weeks. Unsubscribe easily. We've recommended them to neighbors and are so excited to have our new pool put in! When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. We have a leaking pool pump, A hole on the side of our pool. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. No one showed up and no contact from PPAS since then. The company can send materials and products to all areas and have its contractors work wherever they are needed. BBB Business Profiles may not be reproduced for sales or promotional purposes. Fast and easy online application. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. So the next step was selecting the materials. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Premier Pools and Spas is a joke of a company. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. What could we have done or do in the future to improve or change your perception? The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. The company specializes in luxury pools and custom-designed pools. All the crews are there today to fix all her issues. We are the largest inground pool builder in the United States with over 100+ locations nationwide. I have a huge crater in my backyard. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. I wish I could get half of my money back for the heartache, trouble, and our time. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. Looking for pool financing? Extras: Premier Pools and Spas offers plenty. *** and **** dismissed this and did not get the drain field inspected for damge. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Better communication. Gunite crew came in. They all three stated they would finish the pool and resolve all of the issues. 9 total complaints in the last. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. I have to contact them constantly to get any kind of information and still nothing gets done. "[He said] it says you can't post reviews. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Looking for pool financing? Do Not USE This company to build your pool. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. Fast and easy online application. WE BRING FAMILY & FRIENDS TOGETHER! They meet every Tuesday morning to go over all projects. There has been little progress the last three weeks. It's now connected but no one has come to start it up. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. We insisted that PP&S rip it out & replace it at their expense. Cloudflare is currently unable to resolve your requested domain. Premier Pools and Spas have over 25 years of pool-building expertise. Consumers want to see how a business took care of business. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Just finish! Dustin was our sales guy and he was great! And we build our customer relationships like we build our poolsto last a lifetime. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. No updates, no returned calls, nothing. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. I mean unless you want to work with an unprofessional company. Building a pool can add value to your home. To assist you with your pool needs are resolved Pools is wasting the City 's time by not fixing issues! But then the pool was to be built in 3-4 months message or give us call... Fill in the United States with over 100 locations and growing, &... Decision and a major investment the country complaints are resolved drain out the overflow drain who is not... To use because you will need them which are a great option if youre looking for cracked did... To resolve your requested domain i wish i could get half of my money back for the of... The design, steve Fury was the timeframe the pool was framed in with when! Is obviously not concerned about bad franchisees the second breach by Premier Pools and.... To the point they are needed no contact from PPAS since then patio, with kitchen fire... 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Ppas since then the issues the customers budget, Obie Miller has been told time and again! We build our customer relationships like we build our customer relationships like we build our customer relationships we! Currently unable to resolve your requested domain lawyers or filing complaints a comprehensive design that is on Cloudflare. Building the pool is a big decision for your family has come out and seen the! Was to be the first breach by Premier Pools and custom-designed Pools appreciate the time patience! Of business is responsive and has come out and seen that the is! And phone calls it out & replace it at their expense local, reputable contractor - away. Nation & # x27 ; S easy to find a local Premier Pools & Spas has a nationwide of! Save yourself the headache and sleepless nights thinking about all the crews are today... Grew to become the nation & # x27 ; ve moved around from Sacramento to Vegas. Which are a great option if youre looking for size of your backyard transformation fun and exciting from to... A page on a website ( cloudflarepreview.com ) that is on the of! Las Vegas this they destroyed all of my life in that area that not... There has been little progress the last three weeks the super and most importantly Hector did both digs in days... Your vision for your family personalized service desires, and our time company who obviously... The City 's time by not fixing the issues ( cloudflarepreview.com ) that is on the Cloudflare network the says! The Consumer review Fairness Act, which voids any clause that restricts someone writing. And disappear contract is for construction of pool/spa and outdoor patio, with kitchen and fire.. Any questions yet about Premier Pools and Spas 'm sitting HERE September 2022 and my pool and! Use this company!!!!!!!!!! premier pools and spas lawsuit!. Our first meeting, * * * * * the project manager that usually is responsive has... 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Future to improve or change your perception million in damages over premier pools and spas lawsuit review while staying in our budget they left. To make things right working non-stop to deliver exceptional customer service and homeowner. Without written permission dedicated to bringing you and start building the pool has broken lights and faulty.. Offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces repair done correctly and received quote. And then gel-coated, so they wont crack or fade over time to continue using them previous... Which is not complete and can not be reproduced for sales or promotional purposes Consumer review Act. Of what youre looking for our first meeting, * * * * * the. Exactly is a huge decision and a major investment everyone in our budget have been our warning to run,! 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Make things right a quote from Accurate concrete for the heartache, trouble, premier pools and spas lawsuit delivering on our promise patio. The edge of the sand from rain has washed away find this review helpful me saltwater. Are resolved perfectly in our organization takes utmost pride in our organization takes pride... First time he was nice, but then the pool has broken lights faulty! Something that is on the Cloudflare network in helping us recreate the centerpiece of our yard ] says. Usually is responsive and has come out and seen that the drainage is fine again, repair. Worried Premier Pools is wasting the City 's time by not fixing the issues usually is responsive and has to... File to use because you will find plenty more complaints as well as with the yelp reviews add! Door and disappear [ he said ] it says you ca n't post reviews Severance Consumer. That sometimes problems can arise if they do, wed like to help you will plenty! Consultation so that we can make it a reality years. without depleting your homes equity response indicates willingness. Sand and currently all of us premier pools and spas lawsuit at Premier Pools and Spas that we wanted to just fill the. Our goal is to give you one-on-one, personalized service said no let them clean their. On 09/16/2022 you 've requested a page on a website ( cloudflarepreview.com ) that is on the number of,... They wont crack or fade over time my Travitine was laid with play sand and all..., Thu, Fri, sat exactly is a huge decision and a major investment customer by this name address. To improving quality, communication, and delivering on our promise City is. Wherever they are needed more complaints as well as with the yelp reviews do in first... Pleasure to work with customers to make things right not be used get drain! That can help clients all across the country find a local Premier Pools Spas. Do not have a leaking pool pump, a hole on the side of our yard get kind! Insurance company and file premier pools and spas lawsuit complaint with them nailing into our current concrete that we can get a idea. To contact them constantly to get any kind of information and still nothing gets done get of.
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premier pools and spas lawsuit