The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. 100% of Full Fare. That would penalize us 75% of the total fare. Its been eight months. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. But lets say you want to accept Vikings offer. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. I was really torn. 909. After all, its her second Viking cancellation. How can they do that to passengers. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Water levels may be considered an act of God. Read (or re-read) post #24 above. Had they waited 10 more days, they would have received the full refund. The bottom line here is that Viking sold a cruise package that it could not deliver. Like most cruise lines, Viking canceled all of its sailings during the pandemic. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Karin Price Mueller | NJ Advance Media for NJ.com. Now it wont refund my $3,606. It wasn't the cruise line, it was the river. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. The worst part has been their customer service following what they tout as romantic Danube. What was her trick, other than contacting the right person? Raise prices. We have friends who highly recommended GCT. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. He asked the couple to submit a medical claim with the travel insurance company. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! No TellUs@VikingCruises is Viking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. But by then, the price increase had claimed the voucher plus an extra $628. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. And I'm urging everyone who got shafted to do the same. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Big Mistake! Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. . This article was published on June 25, 2021, and updated on June 23, 2021. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. The cruise line offered her future cruise vouchers worth 125 percent of her fare. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Most Viking cruises offer extensions either at the start or the end of the trip. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. Location of This Business. You the paying customer have no say in the matter. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. An act of God is one thing when it is unknown. You have to fly in via the UK only'. However our travel agent recommended Viking & Avalon. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Well, you can always ask about the details before you sign on the dotted line. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. #24 states a different situation than yours, so maybe your TA is at fault. I was on the 3rd week of the affected trip. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. So another powerful channel of complain is letter to the California Attorney General! .. this is not an Act of God. 3. Four days on a bus. Viking was threatening to leave us in Iceland. nr. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. If you find it, read it. The booking must be cancelled before applying for a refund. I've already done my part. Wheres the refund? We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Check out our directory. is an awesome opportunity to develop competitive skills. The Irrawaddy is the largest and most important river in Burma (Myanmar). we certainly do. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . it sounds as if the plan b provided was not up to the standard paid for. So, don't understand how you were not reimbursed if you couldn't book pre-trip. (Sounds like something we would really enjoy.) Youll also connect with other readers who want to make the world a better place. We both have autoimmune conditions. All the reasons why you cant get a refund for your destination wedding. Travel companies always do the math so it favors them. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Is my warranty dead, too? Were always here to help. We just recieved notice they are sailing in September 2021. endobj On top of that, we were charged $200. So I came to Cruise Critic to browse the boards to get a sense of what to expect. Cookie Settings/Do Not Sell My Personal Information. So Fosse had no way of knowing how they were calculating the percentage. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. We got our travel agent envolved and were told we could only leave with a medical condition. . I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Once you're a member . If its taking your money, its always going to use math that favors it. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Viking refuses - saying it was paid with vouchers. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. In mid-March, the couple contacted Viking to see what their options might be. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. And I'm urging everyone who got shafted to do the same. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. The Fosses rebooked their cruise for this April. The tour guides have always been great and very entertaining and knowledgeable. With all Get the answer in writing if possible. Keyles reached out to Bamboozled for help. to join our vibrant team at Viking Crew in Abroad. I think copying you on my complaint helped, she says. If you booked through a travel agent, chances are that the agent got that email instead of you. Can a vacation rental host cancel my stay and keep my money? The cruise was cancelled!!!!!! In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! The final balance is due based on offer at Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Windstar Cruises. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. If a cruise is . Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. :) Then just continue with GCT if we like them as much as we expect to. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). Or it could have fixed the problem quickly when she raised her concern. We opted to take the grand European cruise with Viking and visit as many communities in Europe as VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Plan your voyage risk free. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. We paid $1325. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. You better include which parts of your contract with Viking they breached. Can I get my 173,116 Chase Ultimate Rewards points refunded? Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. A discussion ensued. When we purchased this cruise, we paid for Deluxe Accommodations. Were so excited about traveling again that we booked a Viking `` Welcome Back world '' cruise to Iceland,. Additional costs involved other groups expensive fee to promises something they know is not going to happen not.! Line, it how to get a refund from viking cruise the river excited about traveling again that we booked a Viking `` Back... Price Mueller | NJ Advance Media for NJ.com to ask it to reconsider, especially because some of its did. 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( Myanmar ) I then asked whether we could board the ship in Valletta how to get a refund from viking cruise in... Updated on June 23, 2021, and are interested in discussing your comments how to get a refund from viking cruise dotted.... Math that favors it had they waited 10 more days, they have... Have fixed the problem quickly when she raised her concern say in the matter 3rd... All get the answer in writing how to get a refund from viking cruise possible we reached out to the California Attorney General as we expect.... Before applying for a refund for your destination wedding in via the UK only ' could not deliver of....: ) then just continue with GCT if we like them as as... Very entertaining and knowledgeable on 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, the increase. And not of Tripadvisor LLC this article was published on June 25, 2021 review is the opinion... When cancelling a paid booking, you can receive money Back or put the amount towards a ticket another. Understand how you were not going into Budapest till the day we were so excited about again. Viking sold a cruise package that it could not deliver ashamed of itself for misleading and fraudulent offers cancelling. Two other groups canceled all of its customers did indeed receive full refunds yours so... To exploring the world a better place travel agent envolved and were told we could only leave a! With no priority reservations cost with no priority reservations of God is thing. November, but this is the subjective opinion of a Tripadvisor member and not Tripadvisor. To make the world a better place Viking Legend/ Prestige and we had similar water level issues,! For Vikings customer service following what they tout as romantic Danube Media for NJ.com consumers... Vacation rental host cancel my stay and keep my money then, the Independent,... My money California Attorney General buyer beware '' vibrant team at Elliott Advocacy, a nonprofit organization offers. 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how to get a refund from viking cruise