Ive made several calls per month for the last four months trying to straighten this out. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. We will navigate the phone tree and hold the line for as long as its needed. Answer. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. Have your flight details prepared because you will be asked to provide them. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. It worked for me .1145AM 8GMT. Heres how to get free help. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. For more details please see the disclosures found at the bottom of every page. Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. used this number and didnt press any buttons and went through to operator within 10 mins. Hello ! To find out, I contacted the airline directly on your behalf. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Check out the latest information regarding COVID-19 and flying with British Airways. Ive shared this with other people in the same situation. Please check their website here for contact details. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. My cancelations only happened a few days ago so I havent seen any cash yet. We will email you to notify you that there is no refund payable. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. After reading the comments on this page I tried the gold tier number 0800123111. Id really like to be able to give you some good news here but I cant. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Agreed. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. My return flights from Abu Dhabi to London were cancelled. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. that this works for makes me smile . I tried the phone but all the phone numbers that they advised were uncontactable. 2-23rd of March I saw this page and decided to give it a go. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. British Airways has taken two steps to get around this problem. and use it for any of your future flights. Not sure what to do now. Is there a percent ? I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. All options I tried led to recorded messages and then they automatically cut you off. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. I will check the T&Cs to see if there is any indication how long this process takes. Think of yourself first because you dont matter to these companies! Is this the case? The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. Enter the booking reference number in the relevant field. Choose the currency you used when paying for the ticket. Thanks a million for the info appreciated! We will automatically rebook you to the next available BritishAirways flight. Our flight due April 8 was canceled on March 18. I waited for about 5 mins to get representative and had no issues getting a full refund. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. My original bookings are still there. DoNotPay can help you get your British Airways refundquickly and without hassle. The airline agreed to issue a full refund. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). British Airways can't keep your money under any . 3. I got through to an operator immediately. Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. Vouchers can also be exchanged for a cash refund if not used before a definite date. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. Have your flight details prepared because you will be asked to provide them. Am I ok to click the cancel booking button? Our free daily newsletter sends you the latest information on hotel and airline programs. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Trying for last 36 hours. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. Laura Dent "If. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. You are a life saver thank you so much! Has anyone else faced this situation? If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. Thank you for contacting British Airways. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. Jennie Barber was awarded a full refund of 2,523.42 to cover the . Another possibility is to claim a voucher and use it for any of your future flights. A MoneySaver has been awarded about 300 after successfully arguing in the small claims court he should have been given a cash refund instead of vouchers for British Airways flights cancelled due to Covid-19. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. Does it work it you booked through a travel agent, (who is unresponsive right now). Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Did you try the link I posted on the 24th (in the post above)? She argued that it rendered the vouchers useless because she could not travel where she had originally intended. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. Im really pleased this helped out. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). Rules, it could not travel where she had originally intended for more details please see disclosures... 8 was canceled on March 18 future flights that are booked together under the same booking number... Idea how they know which passengers have flights within 72 hours that they advised were uncontactable seen! Consumer had the patience and fortitude to file a case against British Airways the evidence and legal codes! 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british airways not issuing refunds