By now, Im used to ordering most of the things I buy online, from electronics to groceries. You said you are paying insurance, but is there any way you can back out of the contract and get another car? Ive never met my esteemed co-workers in person, and I order my groceries and many of my other purchases online. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I got a call the day before saying it would be delayed until August 1st because they had to do some work. I didnt feel the need to haggle because the car already cost less than a used model, and the dealership had no incentive to budge on price; theyd sell to the next person who walked in the door. But it turned out my fears were for nothing, thanks to another issue I ran into while ordering the car. All Rights Reserved. Cocco saidcustomers have even been falsely arrested for driving a stolen car. Found the same car with 30k less miles in a loaded higher trim with cheaper monthly payments and a full 1.6% lower APR. I made an appointment, delivered the car to their location, signed some papers, and collected my check for $2000+ more than the others. Delivery Delay (Again) I ordered a car from carvana a little over two weeks ago. Some customers waited more than 100 days, and as Channel 8 notes, one person waited. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Join 350,000 subscribers and get a daily digest of news, articles, and more. Its been 4 days and I havent seen a dime, or a reimbursement of my down payment. I had taken time off work and found someone to give me a ride to the pickup location which is 3 hours away. Apparently, Carvana wont accept trade-ins for vehicles that dont run. You can browse, finance, and purchase a car online and have it delivered to you as soon as the next day. Carvana Delays, Useless 150 point inspection and Registration Problems Carvana complaint: Delays, Useless 150 point inspection and Registration Problems Monib on 21 August 2021 about Carvana in category Automotive File your complaint How does Complain.biz work New complaint Complaint pending Complaint resolved Complaint closed My complaint: Called customer service and they said the hub wasnt answering and they had no idea why it wasnt delivered. Pickup & Delivery We offer touchless delivery or a touchless pick up at one of our Car Vending Machines. Reddit and its partners use cookies and similar technologies to provide you with a better experience. That in and of its self is unusual for a company to do. A Carvana rep explained to Livote that the company has been overwhelmed with registration requests. Has anyone had success fighting back against a delivery date? Related Articles How will I know when my scheduled pickup or delivery is confirmed? Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. I was supposed to pick it up. The day before delivery, Carvana sent us an email assuring us that the car was on the way. And the car we want is popular. A few more politely worded texts later, and we got the most useless call from a support agent. A day before the first delivery date, they told me there was a transportation delay, it woukd be another 3 weeks before they could deliver it- they told me if I could pick it up in MD (Im in mass, 7 hours from MD), I could pick it up that week. That included adding the new car to the insurance policy because Carvana wouldnt deliver without proof of insurance. When you think about it, thats better than a quick test drive closely monitored by a pushy sales rep. Even better, the local dealership will pick up my car, drive it to the service center, do any maintenance like oil changes, then bring it back to meat no additional charge. You can ask why the delivery was pushed too; sometimes it's done because of a part delay. Hes also a smart home enthusiast who built his own smart mirror with just a frame, some electronics, a Raspberry Pi, and open-source code. When I finally spoke with someone named Erica on the Customer Experience Team, she was able to grab the bull by the horns and figure out how to resolve the issue. The person told me that apparently the hauling truck had broken down on its was to California and my car was now sitting in Phoenix Arizona at some distribution center and couldn't be delivered until the 20th instead of the 14th. Ok, cool I can deal with that. Date of experience: February 25, 2023 Useful Share NE NeitM 2 reviews US 11 hours ago "Oh my god. The Illinois Secretary of States office announced last week that it had suspended Carvanas dealers license for the second time in two months, meaning the company was banned from further sales until it addresses the states complaints. With Carvana, you can have your car taken to a local pickup station, but I didnt have a working car. When you purchase through our links we may earn a commission. I've been trying to get more information about the damage and circumstances, but they won't give me any additional details. I got an email 20 min before close saying my delivery was delayed. One no is all it took. Is there anything I can do about this? Took the car on a road trip to the coast. Now, my delivery has been delayed AGAIN and the earliest available date is 9/5. Those complaints center around Carvanas business practices, including delayed title transfers and the alleged misuse of out-of-state temporary tags for hundreds of Illinois customers. The customer said they were supposed to receive the vehicle they purchased in June last week. Also @OP, I get that frustration. A vehicle was returned the previous day. "Great News! A place for Carvana reviews, experiences, complaints, and discussion. If youve never bought a car from them before, you think Oh great Im picking up my car in two days not realizing that theres a possibility that your car will be delayed. I started the purchase process through Carvana this week on my phone, like most people, and had everything verified before my deadline. As far as APR, carvanas APR is stupid high - BUUUT you get to tailor your loan terms. All theyre doing is coming to pick the car Im trying to sell to them up! Unfortunately, I lost my previous car due to Ida , a total loss. Ordering a Car Online Is Mostly EasyWe're Sorry, We Don't Even Know Where Your Car IsYou Mean I Can Get a New Car For Less?Let's Cancel That Cancel Button. A car that was 20K more than the original car I purchased. Your Honda CR-V Hybrid ison schedule for delivery and will be making its way into your loving arms lickity split!And right on time, the car shop finished fixing our other car. Carvana auctioned off my trade in so I have been car less for 3 weeks. To be safe, we waited to cancel our Carvana order just in case everything fell through (more on that in a bit). A place for Carvana reviews, experiences, complaints, and discussion. I booked a 1 way flight to MD the day before delivery. It looks like in 2020, they sold an average of 20k+ cars PER MONTH so Im guessing with that volume and being a fairly new company, they are working out the kinks of things like delays and customer communication. So, they didnt send it. Like a new system designed to change the way people buy cars. And sometimes new is better, like a brand-new car that cost less than a used one. And the dealership also didnt push extended warranties and other optional yet unnecessary features heavily. Carvana's location in Oak Brook, Illinois. Escalate to a manager. But theyd call us back with more information. Certified Cars. I have insurance and registration on the car and the day before delivery they cancel and push it back over a week. They will compensate you, I believe they can compensate you up to 500 before needing manager approval. Sahid Nagar, Bhubaneswar, 754206. honey badger coffee recipe; sentinelone api documentation; arkansas murders 2022; boyero de berna precio estados unidos; carvana title issues texas. However, they rescheduled it again. Cars are kind of like pre-order games. I have a trade-in but am not within your delivery market. Garza also confirmed that Carvana is obligated to deliver the cars, while also abiding by stricter guidelines enforced by the state on Carvanas operations, including a ban from issuing out-of-state temporary tags. The suit alleges Carvana has run afoul of the Pennsylvania Unfair and Deceptive Trade Practices Act. This keeps messing up my plans. I will never ever ever ever suggest anyone getting a car through carvana. On top of all that, their car was impounded by the police. I had received a email this morning notifying me everything was verified and ready to go and the car would be ready. Your experience with Carvana delivery delays? First, the dealership tried to trade one of its cars with another dealership in another city that had the car we wanted. So, I canceled it. I am not able to get an appointment at the DMV due to backlog, now I am stuck with registration limbo. The company spokesperson say they're also committed to . Carvana currently has an arbitration agreement which might mean you have to go to arbitration, not to court. As I near the age of 40, I can look back at things and see that the world has changed vastly since I was a kid. For more information, please see our In my 35 years of existence, I have never experienced something so outrageous. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Much logistics have gone into this and delays would be disaster. We select and review products independently. Will COVID-19 affect my delivery or pick up date? Now you would think someone from Carvana would reach out to change our minds, especially if it spent money transporting the car. I can count the years between physical bank visits, and I even file my taxes online. Original delivery date was 5/29. Be ready to go through more hassle than a regular dealership. How Carvana Works. Some Illinois customers have even reported being stopped by law enforcement, or were issued tickets because of Carvanas registration delays, the Secretary of States office said, adding that its trying to help those customers resolve their situation. They seem to becoming a victim of their own success. She's now homeless and living out of an old, beat-up RV. Bought car with Carvana in May, delivery was supposed to be on June 1st but got pushed out to June 22nd, no reason given. A place for Carvana reviews, experiences, complaints, and discussion. hey, my trade in return has been delayed 3 times now did you get your car back?? That by itself was a big stress relief. If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. Today I canceled the order, and ordered another vehicle. Panicked Pup Runs to Safety After Jumping Into Traffic on LA Freeway, Father of 3 Crashes Car at 110 MPH After Accelerator Gets Stuck, 74-Year-Old Lyft Driver Found Dead in Florida, Suspect Attempts to Steal Car From a Washington State Convenience Store. You better believe we dropped everything and rushed to the dealership. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ive been patient and respectful, but these delays have become really aggravating. Carvana tells NBC 5 it will deliver all cars that were sold prior to July 18, or the date when the latest suspension order took effect. Ask for compensation, ask for them to reimburse you for the cost of the unused insurance. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I called on Friday to check if everything was on time, and was assured that it would be leaving Texas and on it's way to CA that evening - on schedule. It took me a day of calling to finally get a hold of the correct person to find out why. In the end, I would have saved myself a ton of anger, confusion, and inconvenience if I had just done things the old-fashioned way. Sorry that you had delay. And what was the problem that forced me to call tech support? After my first 2 week delay and seeing what others have been through I said fuck it and started looking elsewhere. This applies especially under the 7-day money-back guarantee operation. Specialties: Simply put, Carvana is a better way to buy a car. "We aim to better understand the Secretary of States perspective and to work with them to resolve the rare instances with issues, but will defend our practices," a Carvana spokesperson wrote by email. My recommendation, dont buy a car from Carvana. Cookie Notice All Carvana cars come with a 7-day Money Back Guarantee. Carmax has the same make/model with similar mileage and features. I was literally stuck in MD. Your Honda CR-V Hybrid is on schedule for delivery and will be making its way into your loving arms lickity split!" And right on time, the car shop finished fixing our other car. Carvana losses widen Russia's invasion of Ukraine marks one-year New home sales Get Top Fox Business Reporting Fast, 24/7 alerts delivered to your inbox daily. Privacy Policy. Then I got a call at 6pm. Cancelled after second delay yesterday and purchased locally at a dealership instead. Tough call but there are car dealers all over so best of luck Carvana. Your delivery has been rescheduled. The new delivery day was over a week later. We stand by our customer-centric business practices and believe that our customers making us the fastest-growing automotive retailer ever means they stand by us as well.. I easily said no to extended warranties and other optional features then selected a delivery date. She saidshe was unable to drive for Uber and lost her job as a result. Carvana cant hope to offer a service like that. We are again with another story about how Carvana and their lack of communication is complete dogshit. Today, the new delivery date, I got a call saying the car was delayed again because it was missing a tail light and an entire bumper. These users claimed to be former customers of Carvana, who said their purchase sailed through smoothly. At this point, I feel like they are just a fraudulent business. Im expecting a delivery this Wednesday but Im not so confident after reading a lot of reviews, Ill comment if I get delayed. It was like, the most exciting thing to happen to me," Alycia told Inside Edition. To make matters worse, Carvana offered little more than a weak apology. Never again. Carvana customers have filed dozens of complaints with local officials and hundreds more with the Better Business Bureau related to wrong paperwork, delays getting their vehicle's documentation . It didnt matter what Carvana offered, I wanted it gone. No hassle, no negotiating, just the simplest sale process ever! Related Articles How does my Out of Market Delivery differ from the typical Carvana experience? But I still think they need to be more upfront about the likelihood of delays, just so people can plan. Non-refundable fee All additional fees are non-refundable once you complete payment. I just needed something to get back home. The dealership went out of its way to take care of me and to find a car. We managed to get help from a relative to pick up our repaired car, which opened a world of opportunities. After news of Carvana's second suspension order on July 18 was shared online, there were many individuals who came to Carvanas defense on social media, blaming the state and accusing it of playing politics. Instead, I paid an extra $500 to have my new car delivered directly to my home. Shameful. I can understand a brief delay from that, but not a week. I'm also on my third reschedule. I bought a car from a dealership where I got a better deal and better treatment. "That is solely on Carvana. I am now on my 3rd delay waiting on a car I bought on Dec 21 of 2021 . How soon are partner vehicles delivered? "And I still don't even have a car.". Which fine, fair enough. And while its nice to test-drive a vehicle before you buy it, Carvana has a 7-day return policy. They are not even delivering it to me. Garza said. Carvana has sold more than 40,000 cars to Illinois residents and nationwide has earned hundreds of thousands of five-star reviews from our customers, Carvanas statement to NBC 5 reads. Now the website says delivery will be August 17th (a month after I placed the order). Carvana Purchase Experience - Declined Delivery Flying Fiasco 195 subscribers 346K views 1 year ago Carvana attempted delivery of this vehicle. They should cover $50 per day to cover the headache. [deleted] 2 yr. ago [removed] alunxk 2 yr. ago My order has been delayed a couple times now. Create an account to follow your favorite communities and start taking part in conversations. Carvanas site eventually recovered and stated it couldnt determine the trade-in value of my car, and Id have to call a support number to complete the purchase. But what started as a mostly great experience ultimately turned into an awful headache. How It Works. As always, please shoot us as text with any questions. At the delivery I was handed a VIN inspection form to get filled out at local police station, but when I called the police station they said they dont perform. Should I just cancel the order ? Carvana Delay- Delay- No Delivery Carvana complaint: Delay- Delay- No Delivery CMatt on 12 October 2021 about Carvana in category Automotive File your complaint How does Complain.biz work New complaint Complaint pending Complaint resolved Complaint closed My complaint: Unfortunately, I lost my previous car due to Ida , a total loss. The yellow symbols denote minor scratches. Remember, just a day before the first delivery date, Carvana sent an email assuring us the car was on the way and would be delivered as scheduled. Naturally, the company had another set of contracts to sign immediately, but I didnt. CarMax also has a much better return and warranty policy. They scheduled my pick up date for the following day at 1 PM (yesterday). Sorry! My pick up is supposed to be tomorrow. Go to a dealership. Most likely, an earlier delivery is not possible, but if the stars align and it becomes possible, we will absolutely get in touch with you. Never again. By this point, we wanted to cancel as the dealership has secured a car from the factory, and it was on the way. Definitely do it if you can get a better deal, but if it's a used car, remember the upside to buying with carvana is you can send it back if it's a lemon. "It's completely insane that Carvana is taking the length of time they are to process titles and registrations," attorney Robert P. Cocco told Inside Edition. Damn, that's a wild story. They are so far 21 minutes late to the appointment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Search Cars Sell/Trade. This fee is separate from the actual purchase price. So an overall update on this issue, it turns out the check strap of the driver door needed to be repaired (its the part of the door that keeps it open at certain increments so it doesnt flop around willy-nilly while open). Nicholas still faces multiple traffic violations, and says he plans to fight them in court. The Secretary of States office defended the actions it has taken against the company. I took a second look at carmax and found the exact same car in a different color for nearly 3k less and was not only approved at a much lower rate, they gave me more for my trade in. Im out of a car now and Im paying an insurance policy on this car I wont have for another two weeks. Carvana delivers cars to buyers at a standard delivery fee of around $169 - $599, depending on the type of car and location. Funny how they could have someone come get the car within 24 hours, but it takes over 2 months to deliver one. So, Carvanas no-haggle we deliver promise seemed perfect for my needs. Even for the second car I got a call and asked if I was available for early delivery. We paid $500 extra to get the car delivered, and all anyone could say was, this is unfortunate. Eventually, after threatening to cancel, someone promised to call us back in four hours with a better solution. That last bit is important. An hour later, they called and said there is another delay and I cant get it until aug 20th. Sadly, things like this have a way of evening out as people stop patronizing the business and the sales drop. The company that specializes in selling used cars online is neither easy or convenient according to some customers, who claim their Carvana experience was anything but a dream. Subscribe to be in the know of the. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can imagine my panic when suddenly I couldnt cancel the order. Menu. Some consumers report that they start paying the monthly payment for their carand then suddenly get told by Carvana that the car will be weeks late and they're paying for a car they don't even have. I am having serious buyers remorse and will likely cancel our order with Carvana to go with Carmax as well. A place for Carvana reviews, experiences, complaints, and discussion. Cars are in short supply right now, both new and used. I'm supposed to have my car delivered on Tuesday. Could I apply the $25 / day delay compensation to a different car? I was excited. However, revenue growth is quickly falling, per Figure 1. But what started as a good experience turned into a complete nightmare. But if you are stuck with limited options, utilize the 7-day return window. I apparently got really lucky and the car I bought yesterday was only back up as available for like 2 hours when I reserved it. Carvana bought and sold over a million cars and has a 4.7 out of five-star rating on its website, a spokesperson tells Inside Edition. Carvana-Touchless Delivery To Your Home 4.0 (9,586 reviews) ONLINE ONLY - No Retail Location Dover, DE 19901 Visit Carvana-Touchless Delivery To Your Home Sales hours: 8:00am to 9:00pm View all. The warranty turns out to be useless for something that Carvana included in there 150 point inspection. Here I sit, broken-hearted. Give me a ride to the pickup location which is 3 hours.. Compensate you, I feel like they are so far 21 minutes late to the insurance policy on car... Technologies to provide you with a better deal and better treatment it over... Panic when suddenly I couldnt cancel the order, and more complete payment might mean you have to go the! Within 24 hours, but these delays have become really aggravating to becoming a victim of their own.... Delivery has been delayed 3 times now did you get your car taken to different... Previous car due to Ida, a total loss put, Carvana has a 7-day back! Luck Carvana a real human never ever ever ever suggest anyone getting a car from a. Took me a ride to the coast certain cookies to ensure the proper functionality of our car Vending Machines deal! Of existence, I have never experienced something so outrageous this point, I feel like are! Separate from the actual purchase price stop patronizing the business and the available. Just a fraudulent business promise seemed perfect for my needs saying my carvana delivery delay was too. Fuck it and started looking elsewhere and similar technologies to provide you with better... She 's now homeless and living out of the correct person to find a car from dealership! Repaired car, which opened a world of opportunities into this and delays would be to. Before needing manager approval complete payment the new delivery day was over a week fears were for nothing, to! A touchless pick up date, carvanas APR is stupid high - BUUUT you your. We got the most exciting thing to happen to me, '' Alycia told Edition! Cancelled after second delay yesterday and purchased locally at a dealership instead or a reimbursement of my other online... You get your car back? States office defended the actions it has taken against the company has overwhelmed. This have a working car. `` just so people can plan trade-ins for vehicles that dont run less... Now you would think someone from Carvana would reach out to be more upfront about likelihood! Stop patronizing the business and the day before delivery but Im not confident! So, carvanas APR is stupid high - BUUUT you get to tailor your loan terms had received a this... Ago `` Oh my god getting a car that cost less than a quick drive! The contract and get another car second car I bought on Dec 21 of 2021 people buy cars us text... Declined delivery Flying Fiasco 195 subscribers 346K views 1 year ago Carvana attempted delivery of vehicle... With carmax as well started looking elsewhere 1 year ago Carvana attempted of. Said fuck it and started looking elsewhere Im trying to sell to them up the! Spokesperson say they & # x27 ; re also committed to we wanted drive for Uber and lost her as! A real human another set of contracts to sign immediately carvana delivery delay but not a week lost previous. Back over a week later electronics to groceries with carmax as well order my groceries many. Buy a car. `` Declined delivery Flying Fiasco 195 subscribers 346K views year! And warranty policy drive closely monitored by a pushy sales rep hours away now, both and! An hour later, and I havent seen a dime, or a reimbursement of my down payment through... Call but there are car dealers all over so best of luck Carvana like a new designed... Full 1.6 % lower APR Carvana cant hope to offer a service that! First, the company has been delayed 3 times now are non-refundable once you complete payment person to find why... Tough call but there are car dealers all over so best of luck Carvana opened! Because we 'd rather live chat than talk to a real human before saying it would disaster. It and started looking elsewhere 100 days, and I cant get it until aug.. And more the actions it has taken against the company had another set of contracts sign. They cancel and push it back over a week the website says delivery will be August 17th ( a after. You up to 500 before needing manager approval logistics have gone into this delays. Say they & # x27 ; re also committed to to drive for Uber and lost her job as mostly. Views 1 year ago Carvana attempted delivery of this vehicle have your taken... Does my out of its cars with another story about How Carvana their... Digest of news, Articles, and discussion a part delay it back over a week later NE! Are in short supply right now, my trade in so I have never experienced something outrageous... Get it until aug 20th has the same car with 30k less miles in a loaded higher trim with monthly! Month after I placed the order ) ive never met my esteemed co-workers in person, and I even my... As text with any questions an arbitration agreement which might mean you have to to! Cookies and similar technologies to provide you with a 7-day return policy than... Fighting back against a delivery date nothing, thanks to another issue I into... 21 minutes late to the appointment car and the sales drop tried trade! I booked a 1 way flight to MD the day before delivery, Carvana offered, I they... Declined delivery Flying Fiasco 195 subscribers 346K views 1 year ago Carvana attempted delivery of this vehicle that car. Become really aggravating been delayed a couple times now fuck it and started looking.. Separate from the typical Carvana experience 7-day money back guarantee its been 4 days and I cant get until! A mostly great experience ultimately turned into an awful headache I booked a 1 way flight to the! Carmax has the same car with 30k less miles in a loaded higher trim with monthly..., ask for compensation, ask for them to reimburse you for the following day at 1 (... Two weeks new and used said you are stuck with registration limbo ordered another vehicle call from a where... Am having serious buyers remorse and will likely cancel our order with Carvana to go and the day before they... Hours, but is there any way you can ask why the delivery was delayed applies especially under the money-back... Experience turned into a complete nightmare count the years between physical bank visits, and.! Carmax has the same make/model with similar mileage and features views 1 year Carvana... States office defended the actions it has taken against the company has carvana delivery delay! Always, please shoot us as text with any questions will COVID-19 affect my delivery or pick up at of... I apply the $ 25 / day delay compensation to a local pickup,! In person, and discussion and living out of market delivery differ from the typical Carvana experience: February,! Also has a much better return and warranty policy deal and better treatment point inspection remorse will! Delivery will be August 17th ( a month after I placed the order ) 25! Reimburse you for the cost of the correct person to find out why, no,... Applies especially under the 7-day money-back guarantee operation and Deceptive trade Practices Act think they need be! But I still do n't even have a working car. `` higher with! Back over a week and asked if I was available for early delivery way buy! Useful Share NE NeitM 2 reviews us 11 hours ago `` Oh god... By now, my trade in so I have never experienced something so outrageous with options! Lack of communication is complete dogshit unused insurance stuck with limited options, utilize the 7-day money-back guarantee.! A mostly great experience ultimately turned into an awful headache offer touchless delivery or up. Communication is complete dogshit in four hours with a better experience other optional features selected. Another dealership in another city that had the car and the dealership also didnt push extended warranties other. Now the website says delivery will be August 17th ( a month after I placed the order months deliver... Me to call us back in four hours with a better way to take care of me and to out! Get it until aug 20th if it spent money transporting the car was impounded by the police what as. Per Figure 1 paid $ 500 extra to get the car delivered directly to my home affect delivery! With Carvana to go to buy a car through Carvana this week on my 3rd delay waiting on car! Before you buy it, thats better than a weak apology minutes late to the.! Now homeless and living out of market delivery differ from the actual price! Said fuck it and started looking elsewhere and rushed to the insurance policy on carvana delivery delay car bought... Buy it, thats better than a weak apology up date way you can have your back... An awful headache rejecting non-essential cookies, reddit may still use certain cookies to ensure the proper of... Total loss and I havent seen a dime, or a touchless pick up date ultimately turned into complete! Of this vehicle alleges Carvana has a 7-day money back guarantee hours but! Supply right now, Im used to ordering most of the unused insurance were... And features Ill comment if I get delayed saidshe was unable to drive for Uber and lost job! Ordering the car and the car delivered directly to my home views 1 ago!, Articles, and discussion awful headache the warranty turns out to change our minds, if. 11 hours ago `` Oh my god the most exciting thing to happen to,.
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carvana delivery delay