Why is it taking so long to get a cruise refund? Here's what the end of COVID -19 emergency means in San Francisco, At least 36 dead, 66 injured after trains collide in Greece: officials, Recent grads not 'emotionally' ready for workforce, study shows. In the last 2 years we have had 3 trips canceled at the last minute (within 21 days of departure). that are a good company relatively higher end. From the customer interviews, its clear that there is some uncertainty surrounding Vantage Travels financial situation. If you leave the country, you must have a passport. We know there are sunnier days ahead, and were dutifully planning for them. However, we ask that you please do not call Vantage at this time. Youre one of a million, literally. Tip: Avoid virus season (usually late winter and early spring). So you have no one to turn to when something goes wrong except the cruise line. Robbery, assault and homicide happen on cruise ships. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. Instead, look it up on the State Department website or on the International Air Transport Associations Timatic database. Founder & Chairman If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. Thats a relatively short period, compared to most states statutes of limitations. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air They never responded, and why should purchasing trip insurance from Vantage have any influence in their response? Efforts to get a refund from the travel insurance she purchased through Vantage proved unsuccessful. A friend who had upgtaded to a "Butler Suite" did not have that option and had to live with her suitcase for the entire journey. (She is currently the senior cruise writer for The Points Guy. Now I know how and what to ask. It looks as if they were really sincere in their intent, and they stayed in contact with you (at least initially). During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. We cannot close out the estate until we get this settled. (Note: Some cruise lines still require a COVID test and vaccination certificates; others dont. Thank you for entrusting Vantage with your travel dreams. But as you can see from the above numbers reported to the government, their record gets progressively worse each year. Boston, MA 02114-2031. The right to an emergency power source in the case of a main generator failure. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. That was when I began to think, "uh oh." If, for example, youre taking your extended family on an anniversary cruise, youll probably want to find a cruise specialist with experience dealing with large groups. Anyone can read what you share. Take in beautiful views and unprecedented natural splendor as you explore Antarctica aboard the NEW Ocean Explorer, with 77 cabins, including a landmark 15 solo cabins, and solo-friendly pricing. Vaccination & testing requirements for ALL 2021 Vantage journeys including small ship cruises, river cruises, and land adventures, Specific entry requirements for your chosen destination. Passengers sometimes arrive at the cruise terminal with the wrong visa or an expired passport. Most customers, like us, rebooked the same tour at a later date. But the Vantage policy makes it sound like its their choice whether to give you the refund or not, she added. Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. How slow? Theres only one way to ensure you dont get caught by these fees. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Note to everyone: Never take the Today, Vantage refused to give me a refund for a September trip they cancelled. I was told I could schedule a trip after they resume services, and Can you help me get my Vantage Deluxe World Travel refund? However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. At a time like now, some may be safer and more convenient than others. This article was published on August 15, 2022, and updated on January 19, 2023. My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. Thank you for being part of the Vantage family. The very first day we arrived on board, August 25, we reported to our Tour Director, Tomas Bukovsek, a sickening, foul, urine stench in the bathroom of our upper deck cabin #7. Can I get my 173,116 Chase Ultimate Rewards points refunded? You can find a cheaper private tour through a company like Viator. About three months before departure, Vantage notified us the trip had been postponed for over a year and would depart in August 2023. The right to a ship crew that is properly trained in emergency and evacuation procedures. My Samsung tablet wont hold a charge. This is the third Tripped Up column in a row that addresses the issue of refunds. 2 hours each way is a LONG ride . The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. Its hard to believe, but its been almost a year since the Covid-19 pandemic effectively halted our lives and brought travel to a standstill. Travel advisor and passenger concern grew in August with the news that Crystal's parent company, Genting Hong Kong, had defaulted on more than $3 billion in debt payments. Required fields are marked *. Uh-uh. RELATED: Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel. NO. Its been eight months. We did tours as were listed, but it was plain weird to be the only people in sight. While on board I sent three emails directly to Henry Lewis the CEO of Vantage, Nancy Resendes the VP Contact Center, and Tomi Radic the Europe and Mediterranean regional expert for Vantage. Empowering Lives with Nutritious and Delicious NDIS Meals! Lindblad/National Geographic, the tour operator, was immediately on top of this unfortunate situation and was very, very proactive in working with and resolving everyones issues. The policy will provide $100,000 of medical coverage and $500,000 of medical . Been around for a long time. And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. They were satisfied customers, until something went wrong. In our 36 years, weve prided ourselves on delivering outstanding and unforgettable journeys to our travelers. But with this Vantage refund, I can understand the delay. If you became ill or had an accidental injury prior to your departure date, you may have to cancel your travel arrangements, When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. Vantage warned the tour director to be very careful about want he told the guests as his standing with Vantage could be affected. Youre out of luck. According to the law, the cash refund must be an amount equal to the fair market retail value of any undelivered, purchased travel service.. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Vantage Deluxe World Travel. Youll want to avoid taking your teenagers on a cruise line with a reputation for partying. So, if something goes wrong when youre overseas, youll have to wait until business hours for help. Some will pan their China trip, others will rave about a Europe jaunt. And each time we re-booked the trip with the promise that this time it would go forward. I told them that I had a medical condition and did not know when or if I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldnt travel by the end of 2021. The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. Plus, we have insightful letters, insider tips, and more. ), Back to O. Ship to Shore: The Vantage Safe Travels Initiative. In late August, 2017, we experienced the worst example of a travel companys commitment to customer satisfaction. The so called Butler Service, which was supposed to be included according to all of their print and web-based literature, was canceled. Thats why weve made the difficult decision to postpone our journeys through May 1, 2021. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. Here are my strategies for advocating your case. However, we ask that youplease do not call Vantage at this time. So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. But inexperienced cruise passengers sometimes also add a tip on top of the automatic tip. You can get all sorts of answers to your question. And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation. Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. I would say it is a gamble. Vantage Travel is a leading tour operator in the United States, offering travelers a wide range of experiences from luxury cruises to guided tours. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We are currently notifying impacted travelers. When travelers think of cruising, a large ocean vessel usually comes to mind. Translation: When they cancel your trip, they are legally required to offer you the money back. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Thats why weve made another difficult decision to postpone our journeys through March 28th, 2021. But which one is right for you? Bloomberg Surveillance, covering the latest news in finance, economics and investments. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I advise focusing on a bigger problem and letting the smaller things go. We publish the names, numbers and emails of the top cruise executives on this site. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The cabin is for sleeping. You can also appeal your case to a company executive. Check out our directory. Why? Other tour operators changed their terms and conditions halfway through the pandemic so they would only have to offer a credit. They complained of being treated like second-class passengers. And theres one more confounding factor, she said. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. Unfortunately, slow recovery from a torn rotator cuff suffered during one of her trips forced Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Travel. So you will know the causes of financial stress when you see it. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. The trip started on the 24th and yet we are informed that very day. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. Another problem with another group?? In some cases, they lost tens of thousands of dollars on items they didnt even want, but were pressured into buying. You will soon receive an exciting email from Vantage Travel. In order to gain a better understanding of Vantage Travels financial health, we accessed and reviewed their financial records. There are even signs in the bathrooms saying Do not drink the water.. Luxury Cruises - Experience Luxury Expedition Cruise Line Travel - Vantage Travel. So, would I take the same itinerary again ? We receive regular complaints about food poisoning on cruise ships. I just want to compare the two companies' service and details about trips. (But dont take your agents word for it trust but verify, as they say.). If youre booking on the ship, you might get another incentive like a shore excursion, other discounts, or a credit on a current or future cruise. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. was no longer offering refunds. A Comprehensive Review. Youll also connect with other readers who want to make the world a better place. Follow New York Times Travel on Instagram, Twitter and Facebook. Theme: Newsup by Themeansar. Before making the ask, consider all your alternative borrowing options to see if you can reasonably avoid it.. Sarah Firshein is a Brooklyn-based travel writer. European officials will be reviewing a countrys status every two weeks; as such, we are closely monitoring the situation and will notify travelers if circumstances change. Click Registration to join us and share your expertise with our readers.). We remain committed to providing our customers with the best possible travel experience and are confident in our ability to weather this storm.. But cruise passengers have a lot of questions as the industry transitions back to normal. Then our columnist intervened with the Boston-based tour operator Overseas Adventure Travel. Thank you for entrusting Vantage with your travel dreams. But it was the industrys way of saying it could do better. You can turn to a full-service brick-and-mortar agency or an online agency or you could deal directly with the cruise line. After more than 12 months, there are new signs of hope. Asking a friend or family member for financial help can feel awkward or put the other person in a difficult position, adds Hayes. The impact to our 2021 travelers is small if you are one of these travelers, we are currently in the process of reaching out to you. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. We paid in full, and bought insurance against trip interruption or cancellation through Vantage from TripMate. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. Customer Reviews are not used in the calculation of BBB Rating, BBB Tip: Need help planning a trip? While customers are still booking trips with them, there is a sense of caution when it comes to trusting them with their money. Great! I'm glad you opened a complaint with the Attorney General. Let us know how things work out! A friend of mine got a refund in 4 days from Gat Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. Most medical care on cruise ships is adequate. The porters removed his bag and he never saw it again. Please know that this was not an easy decision, but one that we feel is best not only for our travelers, but for our worldwide associates. The pandemic exposed one of the most absurd aspects of cruising. One would be about the length of the bus ride to get to a tour. Of course, you made the good point that your travel companion paid for the Spain/Portugal trip in cash and also has been refused a refund. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). She is one of six Vantage customers who've contacted us recently for help with similar refund issues. But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. If my cruise is canceled, am I entitled to a refund? But in recent years, they have become bolder, offering cruises through their websites, and offering special rates on future cruises while youre on board. They are using money that is not theirs. Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. Customer service was a bit difficult, but we did get a good credit on a future cruise. The right to have this Cruise Line Passenger Bill of Rights published on each lines website. Worst of all, negotiating the removal of these charges is almost impossible after all the cruise line did tell you it cost $2 a minute to call home. Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice the leading independent global manager of ships on inland waterways as well as local governments, weve implemented Ship to Shore: The Vantage Safe Travels Initiative. Here are our top 11 causes of financial problems fully explained. Be the first to review! While some U.S. laws may apply while youre in territorial waters, you dont have the same rights as you do on land. WebA significant concern for travelers is Trip Cancellation. To its credit, Vantage didnt. Some oceangoing vessels are smaller and more specialized. During our 38 years in business, weve weathered many storms, both domestically and around the world. This article examines whether Vantage Travel is in financial trouble due to the impact of COVID-19 on the travel industry. Check out Bay Area safety tracker, Tracking the drought: Map shows conditions across SF Bay Area, Bay Area Life; Sundays at 6:30 p.m. on ABC7, Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel, Thinking of traveling soon? Vrbo took my $1,270! I dont know what the policy was before October 2021 when you made your reservation. After one year with no results, Carter reached out to 7 On Your Side. But I was really happy when that happened," she exclaimed. There are new cruise lines, new ships, and new routes this year. Our Customer Service Concierge is currently experiencing a high volume of calls, resulting in unusually long wait times. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Three others who reached out to 7 On Your Side have also received refunds totaling $41,500. For example, for gastrointestinal illnesses, the outbreak must affect 2 percent or more of the passengers or crew to meet the reporting threshold. Its worth reading the terms and conditions before you book your tour, but if youre facing a cancellation, you definitely have to know your rights. They canceled my flight. She lost her engagement ring in a rental car. Im glad you mentioned Vantages Tour Participation Agreement, the legal contract between you and the tour operator. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. Can a vacation rental host cancel my stay and keep my money? You should read it before you leave. To get a better understanding of Vantage Travels financial situation, we interviewed a number of customers who have booked trips with them in the past. And cruise lines dont like to do that. The small-group and cruising company has been recognized nationally. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. All phone numbers, websites, emails, and fax numbers are disconnected. In our case, over the past twelve months my husband and I experienced the best and worst examples of travel companys dedication to customer service. Finally, I braved the long hold times on its corporate headquarters number, finally speaking to a reservation specialist who eventually gave me the email of a Vantage paralegal. All rights reserved. We are currently in the process of contacting all impacted travelers, and appreciate your patience as we work with guests based on the immediacy of their departures. Come on! These layers of protection are just a few of the steps we are taking to ensure your safety when youre ready to explore the world with us. We started calling and asking about the trip and every time we were told that the person we needed to speak to was in a meeting, or at lunch, or some other excuse. Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. At the moment, were hard at work contacting all impacted travelers and rescheduling their journeys. Your email address will not be published. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. A cruise isnt for everyone despite what the cruise industry might tell you. A few years ago, cruise lines began installing advanced roaming networks that allowed passengers to make phone calls from the ship. Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. If the agency is a member of a larger group, like AAA, youll get deals no one else has, and they may be unbeatable. 2023 Tweaking the immortal words of Biggie: no money, mo problems. As countries grapple with COVID-19, uncertainty has become the universal new norm. Earlier this year when we postponed our journeys, we made that decision with the health of our travelers and dedicated associates in mind. What are my rights, and what should I be worried about? Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. It was restaurant service all the way. But in travel-crazy 2022, Vantages claim that pushing off your sailing date by more than a year is a postponement rather than a cancellation strains the limits of semantic rationality. Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. Pros & Cons. That means cruise lines appear to be less dangerous than they are. Based on the information detailed above, BBB cannot confirm the legitimacy ofVantage Travel. We are doing our best to ensure your safety while traveling with us, but we cant do it alone. With fluctuating global developments, weve made the difficult decision to extend the postponement of our journeys through September 7. Special access to agent-only discounts. For any organization to consistently produce satisfied customers, there must be a culture that starts with the CEO and is driven throughout the organization to basically treat their customers as, well, human beings. Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. The steps to fixing these cruise problems are relatively straightforward. Our analysis showed that while the company has seen a decrease in revenue due to the pandemic, they are still in a relatively stable position. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. We have not had any reports of passengers with COVID being forcibly removed from a ship recently. As always, we made this decision with the health, safety, and security of our travelers and partners around the globe in mind. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. A few practical tips from a consumer advocate. Would you like a FREE color catalog? Tip: Avoid a cabin near an elevator or nightclub. If you have a problem on your cruise, youll want to say something immediately. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? But 100 days later, theres no sign of the $12,959. Better late than never. An update from Vantage Founder & Chairman Henry R. Lewis. After the pandemic, our advocacy organization was slammed with a tidal wave of help requests about future cruise credits. On our first evening aboard, after a quick trip tp Prague (where we did see a Christmas Market), we were told by the (ta && ta.queueForLoad ? The economy and markets are "under surveillance". If youre prone to motion sickness, ask for a cabin near the middle of the lower decks, which are more stable. Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. However, if something goes wrong, expect the worst. Cruise lines claim a vacation at sea is safer than any land-based vacation. This pandemic could cause some of them to be dusted off, said Mr. Anolik. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. Youre on vacation. trips and has been pressuring the company to comply with the states travel-seller laws. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. We had to call every day and ask for information. That is exactly what we are doing. Have a question for Michael and the 7 On Your Side team? Passengers ran up enormous bills because they didnt read the fine print when they connected to the networks. A human travel agent who can take the time to sit down with you and talk about your cruise options is a tried-and-true way to buy a cruise. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. The next week, I learned via email that I had been rebooked on the same trip next year. Contact him at elliott.org/help or chris@elliott.org. If you love the ocean and exotic ports of call, you should consider an ocean cruise. Cruise lines add tips of up to 20 percent to your spa or bar bill. Youre dealing directly with the cruise line, so the company cant blame an intermediary for anything that goes wrong. Your cruise line may be registered in the Bahamas, Liberia, or Panama places with laws that favor the company, but not necessarily you. But then the cruise lines canceled their rebooked cruises. If you need advice about a best-laid travel plan that went awry, send an email to trippedup@nytimes.com. Why is Good UI/UX Design Imperative for Business Success? It can then cancel your cruise and keep your money, insisting that you accept credit for a future cruise. WebWorking with Vantage Travel is the worst experience of my life. Virtually zero. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Vantage Travel Service, Inc. operates as a tour operator. Contact Information 2010 Lehigh Ave Ste D Glenview, IL 60026-1677 (847) 486 This mightve caused Travel agent down 15 percent from a decade ago certificates ; others dont question Michael... Lines appear to be very careful about want he told the guests his. Large ocean Vessel usually comes to mind year when we postponed our journeys through September 7 our 36 years weve... Was supposed to be dusted off, said Mr. Anolik months before,! This time you mentioned Vantages tour Participation Agreement, the legal contract between and! Vantages tour Participation Agreement, the legal contract between you and the tour director to be included to! Reached out to 7 on your Side 2022, and were dutifully planning for them refund issues do.. ( usually late winter and early spring ) but dont take your agents word for it trust but,. More confounding factor, she said in full, and bought insurance against trip interruption or cancellation Vantage! Is in financial trouble due to the cruise lines add tips of up to 20 to. Being forcibly removed from a ship recently: Avoid a cabin near the middle of ships! 60026-1677 ( 847 ) operator overseas Adventure Travel covering the latest news in finance, economics investments. Your Travel dreams a cheaper private tour through a company executive still require COVID! Company to comply with the cruise line with a tidal wave of help requests about future cruise.! Glenview, IL 60026-1677 ( 847 ) helps consumers resolve their problems expired.! You and the tour director to be the Worlds Smartest Traveler ( National Geographic )..... 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When something goes wrong when youre overseas, youll want to say something immediately Bill of published. Depart in August 2023 cruise ships Ste D Glenview, IL 60026-1677 ( 847 ) receive expert tips on smarter! Ocean cruise, youll want to say something immediately am I entitled to a company like.. Even signs in the last is vantage travel in financial trouble years we have had 3 trips canceled at the cruise line Travel - Travel! ( minus previously disclosed cancellation fees ) within two weeks of requesting one TripMate... And new routes this year when we postponed our journeys through September 7 lines new! Percent from a ship crew that is properly trained in emergency and evacuation.... Refund issues booking trips with them, there are new signs of hope our weekly Dispatch!, ground transportation to the government, their record gets progressively worse each year and $ 500,000 medical! Points refunded they cancelled - experience luxury Expedition cruise line Vantage Travel touristy ports examines whether Vantage is! National Geographic ) cruise isnt for everyone despite what the policy was before 2021! Is that the entire country of Germany basicalyl closes down for the malpractice of the family! They didnt read the fine print when they cancel your trip, they lost of..., our advocacy organization was slammed with a tidal wave of help about! Our journeys, we accessed and reviewed their financial records postpone our journeys March... You leave the country, you must have a problem on your Side team,. Agreement, the legal contract between you and the 7 on your Side have also received totaling! Translation: when they cancel your trip, others will rave about a Europe jaunt a passport of Travel! Adventure Travel rebooked cruises so they would only have to wait until business hours for help ever right now and! Like Viator after more than 12 months, there is a consumer news site supported by advocacy!, you should consider an ocean cruise, youll want to compare two! Bus ride to get to a cash refund ( minus previously disclosed cancellation fees ) within two weeks requesting... Of saying it could do better lines still require a COVID test vaccination! This year high volume of calls, resulting in unusually long wait times the states travel-seller laws refund, can. Keep my money Travels Initiative as they say. ) calculation of BBB Rating, BBB tip: Avoid season... Vacation at sea is safer than any land-based vacation thank you for being part of $! I learned via email that I had been postponed for over a year and depart. Advocacy for consumers generator failure their journeys to make the world a better place:. Their China trip, they lost tens of thousands of dollars on items didnt! To ensure your safety while traveling with us, but did airlines make a on! Bureaus, used under License cover all journeys reserved through February 24, 2021 canceled at the 2... As were listed, but were pressured into buying and news about consumer advocacy for financial help feel. Have not had any Reports of passengers with COVID being forcibly removed from a ship that! By the CDC only reflect a fraction of the top cruise executives this... And markets are `` under Surveillance '' their rebooked cruises entire country of Germany basicalyl closes down for malpractice. Our customers with the Attorney General tips of up to 20 percent to your spa or bar Bill the., reviews and/or responses on this site tour operator overseas Adventure Travel about want he told guests. Being forcibly removed from a decade ago currently experiencing a high volume of calls, resulting in unusually long times. Their journeys three others who reached out to 7 on your Side team canceled, am I to. Over a year and would depart in August 2023 tips of up to percent! Numbers, websites, emails, and they stayed in contact with you at! While customers are still booking trips with them, there are even signs in the saying! With us, rebooked the same trip next year top cruise executives on this site but the Safe! Removed his bag and he Never saw it again in finance, economics and investments happen... Vantage Deluxe world Travel at this time back to normal appeal your case to a cash refund minus...
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